Effective Date: September 17, 2026

Company Name: MadMik Media LLC

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://seorater.net/

Email: finance@seorater.net

Table of Contents

1. Introduction

This Refund and Cancellation Policy (the “Refund Policy”) explains when and how you can cancel an Order and request a refund for Paid Services purchased from MadMik Media LLC, a Wyoming limited liability company (“MadMik Media”, the “Company”, “we”, “us” or “our”), in connection with the website located at https://seorater.net/ and the SEO Rater tool (together, the “Service”).

This Refund Policy forms part of our Terms of Service. Capitalized terms that are not defined in this Refund Policy have the meanings given to them in our Terms of Service. Where this Refund Policy conflicts with the Terms of Service in relation to refunds and cancellations, this Refund Policy will prevail.

Our aim is to handle every refund request fairly, transparently, and promptly. If you are unsure whether you are eligible for a refund, please contact us before taking any other action, and we will explain your options.

2. Definitions

In this Refund Policy, the following words have the meanings set out below:

“Paid Service” means any service, product, deliverable, or offering that the Company makes available for a fee, as described on the Website, in a written quote, in an invoice, on a Stripe checkout page or payment link, or in other written communication from the Company.
“Order” means any request to purchase a Paid Service that is accepted by the Company, as described in our Terms of Service.
“Service Description” means the description of the scope, deliverables, price, and timeline of a Paid Service that is provided to you before payment.
“Start of Work” means the moment the Company begins performing a Paid Service, after payment has been received and cleared and after you have provided the information required to perform it.
“Delivery” means the moment the Company sends or makes available the final deliverable of a Paid Service, or completes the Paid Service if it has no separate deliverable.
“Business Day” means any day other than a Saturday, a Sunday, or a public holiday in the United States.
“Consumer” means a natural person acting for purposes that are outside their trade, business, craft, or profession.

3. Scope

This Refund Policy applies to all Paid Services purchased from the Company, regardless of the payment method used.

The free features of the Service, including the free use of the Tool, involve no payment. No refund, credit, or compensation is available in connection with free features, including where a free feature is changed, limited, unavailable, or discontinued.

If a Service Description contains specific refund or cancellation terms for a particular Paid Service, those terms apply to that Paid Service, provided that they do not reduce any right you have under this Refund Policy’s Section 9 or under mandatory applicable law.

4. Refund Eligibility

4.1 Cancellation Before Start of Work

You may cancel an Order at any time before the Start of Work by contacting us at finance@seorater.net. If you cancel before the Start of Work, you will receive a full refund of the amount paid for that Order, subject only to Section 7.4 for payments made by wire transfer.

4.2 Cancellation After Start of Work but Before Delivery

You may cancel an Order after the Start of Work but before Delivery. In that case, you will receive a partial refund equal to the amount paid for the Order less a reasonable amount for the work already performed up to the date the Company receives your cancellation request. The amount for work performed will be calculated in proportion to the scope of the Paid Service set out in the Service Description, or, where the Service Description divides the Paid Service into stages, on the basis of the stages completed. On request, we will explain how the amount was calculated.

4.3 After Delivery

Once a Paid Service has been delivered in accordance with its Service Description, it is generally not eligible for a refund, because the service has been fully performed. This does not affect your rights under Section 4.4, Section 4.5, or Section 9.

4.4 Deliverable Does Not Match the Service Description

If a delivered Paid Service does not materially match its Service Description, you must notify us at finance@seorater.net within fourteen (14) days of Delivery, explaining in reasonable detail how the deliverable differs from the Service Description. We will review your request and, at our option:

Correct or complete the deliverable at no additional cost, within a reasonable time; or
Provide a partial refund proportionate to the part of the Paid Service that does not match the Service Description; or
Provide a full refund, where the deliverable cannot reasonably be corrected and does not substantially meet the Service Description.

If we attempt a correction and the corrected deliverable still does not materially match the Service Description, you may request a partial or full refund on the basis set out above.

4.5 Non-Delivery

If the Company does not deliver a Paid Service within the timeline set out in the Service Description, or, if no timeline is stated, within a reasonable time, and the delay is not caused by you, by missing information, or by events outside the Company’s reasonable control, you may cancel the Order and receive a full refund of the amount paid for the part of the Paid Service that has not been delivered.

4.6 Duplicate or Incorrect Charges

If you are charged more than once for the same Order, or charged an amount that is higher than the agreed price because of an error, we will refund the duplicate or excess amount in full once it has been verified. Please report such charges to finance@seorater.net as soon as possible, and in any case within sixty (60) days of the charge.

4.7 Cancellation by the Company

If the Company declines, cancels, or is unable to perform an Order for reasons that are not caused by your breach of our Terms of Service, fraud, or abuse, including where a Paid Service is discontinued, the Company will refund the amount paid for the part of the Paid Service that has not been performed.

5. Circumstances in Which Refunds Are Not Available

Except where required by Section 9 or by mandatory applicable law, refunds are not available in the following circumstances:

The Paid Service has been delivered in accordance with its Service Description, and your request relates only to a change of mind or a change in your circumstances.
Your request is based on search engine rankings, traffic, revenue, or other results that you expected to achieve. The Company does not guarantee any such results, as explained in our Terms of Service and Disclaimer.
Your request is based on a decision you made in reliance on a Rating, including a decision to purchase, sell, or place a backlink with a third party.
The Paid Service could not be completed, or was delayed, because you did not provide accurate, complete, or timely information, instructions, access, or materials, after the Company requested them.
Your request relates to a transaction between you and a third party, such as a website owner, publisher, agency, or marketplace. The Company is not a party to such transactions.
The Order was cancelled or terminated because of your breach of our Terms of Service, fraud, or abuse. In this case, the Company may retain an amount corresponding to the work performed and to any loss the Company has suffered, to the extent permitted by applicable law.
The refund request is submitted after the time limits set out in this Refund Policy.
Fees charged by your own bank, card issuer, or intermediary banks, as described in Section 7.4.

6. How to Request a Refund or Cancellation

6.1 Submitting a Request

To cancel an Order or request a refund, please email finance@seorater.net with the subject line “Refund Request” and include the following information:

Your full name and, where applicable, your company name.
The email address used for the Order.
The invoice number, Order reference, or Stripe receipt number.
The payment date, amount, and payment method.
The reason for your request and, where your request is based on Section 4.4, a description of how the deliverable differs from the Service Description.
Any supporting information you consider relevant.

Because the Service does not offer user accounts, we can only process requests that contain enough information for us to identify the Order and to verify that the request comes from the person who paid, or from someone authorized to act on their behalf.

6.2 Time Limits

Unless a different time limit is stated in this Refund Policy or required by mandatory applicable law:

Cancellation requests under Sections 4.1 and 4.2 must be received before Delivery.
Requests under Section 4.4 must be received within fourteen (14) days of Delivery.
Requests under Section 4.6 must be received within sixty (60) days of the charge.

6.3 Review Process

We will acknowledge your request within three (3) Business Days of receipt. We will review the request and send you a decision within ten (10) Business Days of receipt. Where we need more information from you, this period starts again from the date we receive that information. If your request is approved in full or in part, our decision will state the amount to be refunded and how it was calculated. If your request is declined, our decision will state the reasons.

6.4 If You Disagree With Our Decision

If you disagree with our decision, you may reply to our decision email with any additional information, and we will review the request again. Our process for resolving disputes is set out in the Dispute Resolution section of our Terms of Service.

7. How Refunds Are Processed

7.1 Refunds Are Made to the Original Payment Method

To protect you and the Company against fraud and money laundering, approved refunds are made only to the original payment method and to the original payer. We do not issue refunds in cash, by check, to a different card or bank account, or to a different person, except where required by law or where the original payment method is no longer available and the payer’s identity and new details have been verified.

7.2 Payments Made Through Stripe

Refunds of payments made through Stripe are issued through Stripe to the original card or payment method. We aim to initiate the refund within five (5) Business Days after our decision. After the refund has been initiated, it usually takes five (5) to ten (10) Business Days for the refund to appear on your statement, depending on your card issuer or bank. Timing after the refund has been initiated is controlled by Stripe and your card issuer or bank, not by the Company.

7.3 Payments Made by ACH Bank Transfer

Refunds of payments made by ACH bank transfer are returned to the bank account from which the payment was made. We aim to initiate the refund within five (5) Business Days after our decision. ACH transfers usually take up to five (5) Business Days to arrive after they have been initiated, and may take longer depending on the banks involved. We may ask you to confirm the details of the originating account before the refund is sent.

7.4 Payments Made by Wire Transfer

Refunds of payments made by wire transfer are returned by wire transfer to the bank account from which the payment was made. Before sending the refund, we will ask you to confirm the account details in writing, and we may verify them independently. We aim to initiate the refund within five (5) Business Days after the account details have been confirmed.

Wire transfers involve fees charged by the sending bank, the receiving bank, and any intermediary banks. Unless the refund is made because of an error by the Company, such as a duplicate or incorrect charge, or because the Company cancelled the Order under Section 4.7, the fees charged to the Company for sending the refund wire will be deducted from the refund amount. We will tell you the expected deduction before sending the refund. Fees charged by your own bank or by intermediary banks for receiving the refund are your responsibility.

7.5 Currency

All refunds are made in United States dollars (USD), in the amount that was received by the Company for the Order, less any deductions permitted by this Refund Policy. The Company is not responsible for any difference in value caused by changes in exchange rates or by currency conversion fees charged by your bank or card issuer.

7.6 Payment Processor Fees

For refunds of payments made through Stripe, the Company does not deduct Stripe’s processing fees from the refund amount.

7.7 Taxes

Where taxes were charged on an Order, any refunded tax will be handled in accordance with applicable tax law and will be reflected in the refund amount or in a corrected invoice, as appropriate.

8. Recurring Paid Services

If a Paid Service is offered on a recurring basis, such as a monthly or annual subscription, the Service Description will state the billing period, the renewal terms, and how to cancel. Unless the Service Description states otherwise:

You may cancel a recurring Paid Service at any time by emailing finance@seorater.net, and the cancellation will take effect at the end of the billing period that is current when we receive your request.
You will not be charged for any billing period after the cancellation takes effect.
Fees for the current billing period are not refunded, except where the Company has not provided the Paid Service during that period or where required by this Refund Policy or by applicable law.

9. Statutory Rights of Consumers

9.1 European Union, European Economic Area, and United Kingdom

If you are a Consumer located in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from a contract for a Paid Service within fourteen (14) days from the day the contract is concluded, without giving any reason (the “withdrawal period”).

To exercise the right of withdrawal, you must inform us of your decision by a clear statement sent by email to finance@seorater.net before the withdrawal period expires. You may use the following wording, although its use is not required:

“I hereby give notice that I withdraw from my contract for the provision of the following service: [description of the Paid Service], ordered on [date], name: [your name], email: [the email used for the Order], date: [date of notice].”

If you withdraw, we will refund all payments received from you for that Order without undue delay, and in any case no later than fourteen (14) days from the day we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result of the refund.

If you expressly requested that the Company begin performing the Paid Service during the withdrawal period, and you then withdraw, you must pay an amount proportionate to the part of the Paid Service performed up to the time you informed us of your withdrawal. If the Paid Service has been fully performed during the withdrawal period, and you gave your prior express consent to the Start of Work and acknowledged that you would lose your right of withdrawal once the contract had been fully performed, the right of withdrawal no longer applies.

9.2 Other Jurisdictions

If you are located in a jurisdiction whose laws give you additional mandatory rights in relation to cancellations, refunds, or remedies for services that are not performed as agreed, nothing in this Refund Policy limits those rights.

9.3 Business Customers

Statutory consumer withdrawal rights generally do not apply to purchases made for purposes related to your trade, business, or profession. Business customers have the rights set out in Sections 4 to 8 of this Refund Policy.

10. Chargebacks and Payment Disputes

We encourage you to contact us at finance@seorater.net before filing a chargeback or payment dispute with your card issuer or bank. Most issues can be resolved faster and more simply through our refund process.

You retain any right you have under applicable law and under the rules of your card issuer or bank to dispute a charge. If a chargeback or payment dispute is filed:

We will respond to the card issuer, bank, or payment processor with relevant evidence, which may include the Service Description, the Order, invoices, communications, records of delivery, and this Refund Policy.
We may suspend work on the related Order and on any other pending Orders from you until the dispute is resolved.
If a refund for the same payment has already been issued by the Company, we will provide evidence of that refund, and you must repay any duplicate amount received through the dispute.
If a dispute is found to be unjustified, we may decline future Orders from you and seek recovery of the disputed amount and any dispute fees charged to the Company, to the extent permitted by applicable law.

The Company will not refund a payment while a chargeback or payment dispute for that payment is open, because the disputed funds are held by the payment processor or bank during the dispute. If you would prefer a refund through our process, please ask your card issuer or bank to withdraw the dispute.

11. Fraud and Abuse

We may decline a refund request, or request additional verification, where we reasonably suspect fraud, unauthorized use of a payment method, identity misrepresentation, repeated refund requests without a legitimate basis, or other abuse of this Refund Policy. Where we reasonably believe that a payment was unauthorized, we may refund it to the original payment method and cancel the related Order, and we may report the matter to the payment processor, the relevant bank, or the competent authorities where permitted or required by law.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will post the updated Refund Policy on the Website and update the Effective Date above. The version of this Refund Policy that was in effect when your Order was accepted will apply to that Order, unless a later version is more favorable to you or a change is required by applicable law.

13. Contact Us

If you have any questions about this Refund Policy, or wish to cancel an Order or request a refund, please contact us:

Company Name: MadMik Media LLC

Company Address: 75 E 3rd St, Sheridan, WY 82801, United States

Website: https://seorater.net/

Email: finance@seorater.net